PocketHealth Can’t Find My Images
What should I do if PocketHealth cannot find my MMI records? Who should I contact for PocketHealth help?
1. Overview
MMI uses PocketHealth to provide patients with access to available imaging records.
If you are having difficulty accessing records through PocketHealth, PocketHealth provides direct patient support.
2. What You Need to Know
PocketHealth support can assist with issues related to:
- Accessing your PocketHealth account
- Requesting available imaging records
- Problems locating records through the PocketHealth platform
3. Getting Help
Who should I contact?
For PocketHealth platform or account assistance, contact PocketHealth directly using the current support information listed on our Image Requests page.
What if the information in my MMI record is incorrect?
If the issue relates to information recorded by MMI, please contact MMI so we can review it.
4. Before You Contact MMI
Determine whether the problem is:
- A PocketHealth account/access issue, or
- An issue with information in your MMI record
5. When to Contact MMI
Contact MMI when the issue involves your patient information or MMI record rather than the PocketHealth platform itself.