What can I do if I cannot reach MMI by phone? What other contact options are available?

1. Overview If you are unable to reach our team by phone, other contact options are available. 2. What You Need to Know Due to high call volumes, our current Contact Us page identifies email, ticketing and secure live chat as preferred communication methods when available. 3. Other Ways to Reach Us Can I contact MMI online? Yes. You can use the contact options available on our website, including [...]

What should I do if my name or information is incorrect? Can incorrect information affect access to my records?

1. Overview If you notice incorrect identifying information on an MMI report or imaging record, please contact us so the issue can be reviewed. 2. What You Need to Know Accurate patient information is important when identifying and accessing medical imaging records. The CSR archive includes situations where incorrect patient information also caused difficulty locating records through [...]

What should I do if PocketHealth cannot find my MMI records? Who should I contact for PocketHealth help?

1. Overview MMI uses PocketHealth to provide patients with access to available imaging records. If you are having difficulty accessing records through PocketHealth, PocketHealth provides direct patient support. 2. What You Need to Know PocketHealth support can assist with issues related to: Accessing your PocketHealth accountRequesting available imaging recordsProblems locating records through [...]

Can I request my own imaging report? How do I submit a report request?

1. Overview Patients can contact Merivale Medical Imaging to request a copy of their imaging report. 2. What You Need to Know Our Contact Us page includes an option for report requests. Provide the requested identifying and examination information so our team can locate the appropriate record. 3. Requesting Your Report How do I request it? Use the report request option available through our [...]

What should I do if my doctor has not received my imaging report? Can MMI check the report status?

1. Overview After your examination has been reviewed and the report completed, it is sent to your referring healthcare provider. If your provider has not received the report, our team can help review the situation. 2. What You Need to Know Reporting times vary by examination. Some examinations may take longer to report than others. 3. Checking Your Report What should I do first? Confirm with the [...]