How do I know which MMI location offers my examination? Do all MMI locations offer the same services?

1. Overview Merivale Medical Imaging operates multiple clinic locations, and available imaging services can differ by location. 2. What You Need to Know Before visiting or requesting an appointment, check the current service information for your preferred location on our website. Our booking team can also help identify an appropriate location for your requested examination. 3. Finding the Right [...]

What should I do if I received two different appointment times? What if I received two different clinic locations?

1. Overview If you receive different information about your appointment date, time or location, please contact us before attending. 2. What You Need to Know Do not rely on conflicting appointment messages when deciding when or where to attend. Our team can review your booking and confirm the information currently on file. 3. Resolving the Difference What if two messages show different times? [...]

How can I confirm my appointment time? How can I confirm which MMI location I am booked at?

1. Overview Your appointment confirmation should identify the date, time and MMI location for your examination. If you are unsure of any of these details, please confirm them before travelling to the clinic. 2. What You Need to Know Appointment information may be communicated through the contact information we have on file. Please make sure your phone number and email address are current. 3. [...]

Why have I not received an appointment after submitting a request? Can a missing requisition delay booking?

1. Overview Submitting an appointment request does not automatically create a confirmed appointment. Our team needs the required information and a valid requisition before a scheduled imaging request can be processed. 2. What You Need to Know One issue we commonly see is an appointment request being submitted without the requisition. Incomplete requisitions can also delay booking or may need to [...]

How do I check the status of an appointment request? What information should I provide when following up?

1. Overview If you have already submitted an appointment request and have not yet received appointment details, you can contact our booking team to check the status. 2. What You Need to Know An online appointment request is not the same as a confirmed appointment. Our team must receive and review the information needed to process the booking. 3. Checking Your Request How do I follow up? Use one [...]